Need help? Browse our FAQ
You can make a new booking on our website by selecting your preferred dates and destination, and then browsing through the available hotels. Once you have found a hotel you like, you can select your room type and make a booking. The availability of the hotel will be confirmed at the time of booking.
Yes, you can make a group booking by contacting our customer support team. We will help you find the best hotels and rates for your group.
The payment deadline depends on the specific booking conditions you select. This information will be provided on the booking page and in your confirmation email.
Yes, you can make a reservation using someone else's credit card with their permission.
Your credit card information is required to confirm and secure your booking. If you select a "1EUR deposit" or "Prepayment required" rate, the amount will be charged to your card. If you choose the "Pay at the hotel" option, a temporary hold may be placed on your card to cover potential fees for late cancellation or no-show.
Yes, you can pay with a different credit card than the one used to make the reservation. If you made a "1EUR deposit" booking, go to the My Bookings page and select "Manage payment" to enter your new card details. For "Pay at the hotel" reservations, you will need to contact the hotel directly.
Once you complete your booking, you will see a confirmation page displaying your booking number and PIN code. This means that your reservation has been confirmed. Additionally, you will receive a confirmation email.
Your hotel confirmation number can be found on your booking confirmation email or by logging into your account and checking the booking details.
Check to make sure you entered your email address correctly. If it is correct, check both your inbox and spam folders for the confirmation email. You can also log in to My Bookings using your booking number and PIN code to check your confirmation status.
You can obtain a receipt by logging into your account and checking the booking details. If you need to add company details to the receipt, please contact our customer support team.
The general cancellation policy can be found at the bottom of the hotel's webpage. To view the cancellation policy for a specific booking, enter your dates in the Availability box and click on either "Search" or "Check availability." After you receive a confirmation email, you can find the cancellation policy in the "Your booking details" section.
Unfortunately, non-refundable bookings cannot be canceled or modified. Please read the terms and conditions carefully before making a non-refundable booking.
Please contact our customer support team as soon as possible if you need to cancel your booking due to any of these reasons. We will do our best to assist you and help you avoid any cancellation fees.
You can request a change of dates by logging into your account and checking the booking details. Please note that changes may be subject to availability and additional fees.
Yes, you can change the currency on your booking by selecting your preferred currency in your account settings or during the booking process.
You can request a change of bed type by contacting our customer support team. We will do our best to accommodate your request, subject to availability.
You can find the contact details for the property or hotel on your booking confirmation email or by logging into your account and checking the booking details. You can also contact our customer support team for assistance.
The check-in and check-out times vary for each hotel. You can find the specific times for your hotel by checking the booking confirmation email or by logging into your account and checking the booking details. If you need to check-in or check-out outside of these times, please contact the hotel directly to make arrangements. Many of our hotels also offer 24-hour reception times, which will be noted on the hotel information page.
We utilize world-class security technologies to protect your personal and credit card information during the entire reservation process. Our website uses HTTPS protocol, which is encrypted with SSL, and we have achieved PCI DSS certification to minimize credit card fraud.
If you would like to add your property to our website, please contact our customer support team, and we will provide you with the necessary information and assistance.
Our website already offers the best available rates for our selected hotels. However, if you have specific requests or requirements, please contact our customer support team, and we will do our best to assist you.
